Transfer files from users' device to technician, view system info such as memory usage or mobile network status, and run or terminate processes – all remotely.
Remote Camera Sharing with Rescue Lens allows you to remotely view users' smartphone or tablet's camera for interactive, real-time problem-solving.
With remote access for Android, you can transfer files and install or remove applications. You can also help users' solve problems live by pointing out their problems with live whiteboarding, laser pointer, and live chat.
Screen recording and screen capture let you share images with other technicians for help solving tough problems.
Rescue customers have reported up to 1000% ROI thanks to the convenience, power and flexibility of remote support.
Help customers resolve issues quickly and painlessly. Happier customers means higher NPS scores and better business all around.
With tools to handle multiple remote support sessions simultaneously and the ability to remote right into any users' Android or iOS phone, agents can boost their productivity by up to 23%.
Work as if you’re on-premise with remote access
Remotely control Android devices from your remote desktop and perform tasks as if you were using the device directly. For frequently performed tasks, you can save both time and sanity by letting scripts do the work.
Let Rescue do the hard work for you
Analyze and solve the most common issues with Android phones from one central dashboard, and then solve with just one click.
Be more efficient with multi-session handling
Help technician’s save time and support more users simultaneously by toggling between up to 10 sessions at once, while support processes run in the background.
Show users what needs to be fixed with screensharing
Draw live on users's Android screens to pinpoint what's gone wrong and easily guide them through solving problems on their own.
Keep everyone on the same page with team chat
Communicate with users seamlessly during mobile support sessions, right on their Android device. Chat before starting the support session to qualify the level of support needed. All while still accessing the tools you need to troubleshoot and resolve issues.
Connect to any Android device in the world in 20 seconds and scale from 1 to 25,000 licenses – perfect for shops of any size.
All remote support sessions with Rescue employ real-time TLS 1.2 transport security with AES-256-bit encryption, so every one of your sessions is safe and secure.
Rescue’s cloud-based platform built on enterprise-grade infrastructure allows it to deliver world-class security and reliability, with an uptime of 99.99+%.